Refund and Returns Policy for ElectricalsKrishna.com
Effective Date: 15-09-2024
At Electricals Krishna, we are committed to providing quality electrical products and customer satisfaction. This Refund and Returns Policy outlines the conditions and procedures for returning items purchased from our website, electricalskrishna.com. By making a purchase, you agree to the terms outlined below.
1. Returns
We accept returns under the following conditions:
- Eligibility: You have [insert days, e.g., “30 days”] from the date of delivery to return an item.
- Condition: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Items that are damaged, altered, or missing parts not due to our error are not eligible for return.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-returnable Items:
- Gift cards
- Customized or special-order items
- Products purchased on sale or during promotional events (unless defective)
2. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If your return is approved, a refund will be processed to your original method of payment. Refunds may take 7-10 days to appear in your account, depending on your payment provider.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items returned with missing accessories or in used condition).
- Rejection of Refund: If the returned item does not meet our return policy requirements, we will notify you and the item will be sent back to you at your expense.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at delhikrishnaelectricals@gmail.com within 15 days of receiving the product.
4. Shipping Returns
- To return your product, you should mail it to: Krishna Electricals.
- Return Shipping Costs: You will be responsible for paying the shipping costs for returning your item, unless the item is defective or we made an error with your order. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund, unless otherwise stated.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Late or Missing Refunds
If you haven’t received a refund within the expected time frame:
- Check your bank account or credit card statement.
- Contact your credit card company or bank; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [Insert Email].
6. Defective or Damaged Items
If you receive a defective or damaged product, please notify us immediately at [Insert Email] or [Insert Phone Number] with details and photos of the defect or damage. We will arrange for a replacement or refund, depending on your preference.
7. Cancellations
- Order Cancellations: Orders can be canceled before they are shipped for a full refund. Once the order is shipped, the return process will need to be followed as described above.
- Pre-orders or Backorders: Cancellations for pre-orders or backorders are accepted before the item is shipped.
8. Contact Information
For any questions regarding returns or refunds, you can reach us at:
- Email: delhikrishnaelectricals@gmail.com
- Phone: +91 9891101066
This is a general template for a Refund and Returns Policy. Please consult a legal professional to ensure it meets your specific legal requirements.